Analysis techniques

In this module, you will learn about the importance of analyzing the research data you gather to clearly define the problems you are trying to solve for the end-user. You will be introduced to design personas, their advantages, and how to create them. Additionally, you will learn to prepare a customer value curve and its key benefits in the design process. The module covers various analysis techniques, such as triangulation, affinity diagrams, customer journey maps, and empathy maps.

– Triangulation

– Affinity diagrams

– Customer journey map

– Personas

– Customer value curve

– Empathy map

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